APPLICATION MAINTENANCE
AMS includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
POST-DELIVERY APPLICATION MAINTENANCE AND SUPPORT
Legacy products that were developed a decade ago or earlier may have lots of limitations. They may be more of license-based desktop applications, the look and feel may not be appealing, the technology used may be obsolete, the technology platform may be old or not be relevant to the latest trends in Information technology.
SUPPORT & MAINTENANCE SERVICES
Software Support
Our experts will help you with software issues of any complexity level such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality realization, etc.
Application Maintenance
We provide complete maintenance services including technology consulting, security audit, server management, OS versions update, application licenses check, resource availability & performance control.
System Monitoring
Our team can monitor your core applications and overall system performance to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.
Application Improvement
Our engineers revise the current state of a web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.
MAINTENANCE TAKE-OVER PROCESS
- Knowledge transfer
- Architecture & code audit
- Related documentation auditing
- Functional and performance testing
- Bug fixing
- Performance tuning
- Missed documentation replenishment
- Enhancement planning
- Online help desk and support service
- Scheduled and on-demand updates
- Issue tracking and rectification
- Backup and recovery