CUSTOMER RELATIONSHIP MANAGEMENT

CRM Terminology

In any business “the customer is king”. Efficiently dealing with all the customers and providing them what they actually need increases the customer satisfaction which will increase the chance of getting more business, ultimately enhances turnover and profit which can be done with the help of proper customer relationship management systems.

WHY CRM IS IMPORTANT?

Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. It contains each and every bit of detail of a customer, hence it is very easy for tracking a customer accordingly and can be used to determine which customer can be profitable and which not. It will also help you to learn about your customers, including who they are and why they purchase your products, as well as trends in customers’ purchasing histories. This allows businesses to better anticipate your customers’ needs and, as a result, fulfill them.

FEATURES

All the details in the CRM system is kept centralized which is available anytime on the fingertips. This reduces the processing time and increases productivity.

Chat solutions help customers to make instant leads into profitable deals.

Billing becomes easy and fast using billing CRM.

Our CRM systems are designed to take the burden of many tasks such as filling forms, reporting, legal issues which are otherwise time consuming.

READY TO CATCH THE TIDE?

UMANG provides you with the best customer relationship management service which will help you to have a brilliant brand image and make your company where your customer looks at it as one of the best.

HIGHLIGHTS OF UMANG

Received 100% Export Oriented Unit (EOU) status from Software Technology Parks of India (STPI).

UMANG is an ISO 9001-2015 Quality Certified Company.

Honoured with ‘Indian Leadership Award for Industrial Development’ by All India Achievers Foundation in March 2013.

Silicon India recognised UMANG as ‘Company of the Month’ in June 2016.

Bagged ‘Customer Centric Company of the Year’, a national level award by ASSOCHAM and GCCI in July 2016.

Business Goa recognised UMANG as ‘Infotech Company of the Year’ in June 2017.

Recognized as one of the Most promising Application Re-Engineering Company by CIO Review – May 2018.

UMANG has collaborations and strategic partners in United States of America, United Kingdom and Australia.

Co-Sponsored and Participated in the ‘Global Delphi Summit’ in Amsterdam in June 2024